Vlix Booking
Privacy Policy
Last updated: June 13, 2026
What Vlix does
Vlix Booking helps barbers, stylists, shops, salons, and their clients manage bookings, schedules, payments, client records, messages, reminders, and related business workflows.
Information we collect
We may collect account details, profile information, business information, staff information, client information, phone numbers, email addresses, booking details, service details, message history, notification preferences, payment-related records, lead or referral details, payout or billing records, device information, usage data, location or service-area information, and support communications.
How we use information
We use information to provide the Vlix service, create and manage accounts, process bookings, send confirmations and reminders, support two-way messaging, process or record payments, prevent fraud and abuse, provide customer support, improve the app, measure business performance, route leads or booking requests, enforce our terms, and comply with legal, carrier, tax, accounting, security, and platform requirements.
SMS and messaging privacy
If you provide a mobile number or opt in to text messages, Vlix or a business using Vlix may send appointment confirmations, reminders, account notices, payment notices, staff invitations, client messages, support messages, and other service-related texts. SMS opt-in data and consent are not sold or shared with third parties for their own marketing or promotional purposes.
Leads and booking requests
If you request a booking, submit a lead form, ask to be matched with a professional, message a business, or otherwise ask Vlix to connect you with a barber, stylist, shop, or salon, we may share the information needed to respond to that request with the applicable business or professional. Businesses that receive leads through Vlix may use that information only to respond to the request, provide services, manage client relationships, and comply with law.
Payments
Vlix may use payment processors such as Stripe or other third-party providers. We do not store full card numbers. Payment processors may collect and process payment information under their own privacy policies and security terms.
Accounting and business records
Vlix may store records related to invoices, subscriptions, payouts, booth rent, commissions, tips, deposits, refunds, chargebacks, payment status, staff obligations, and business reports. These records are used to operate the service, support payment and reporting features, prevent abuse, and maintain legally or commercially necessary records.
Service providers
We may share information with vendors that help us run the service, including hosting, authentication, databases, analytics, maps, email, SMS delivery, payment processing, security, and customer support providers. These providers are allowed to use information only as needed to provide services to Vlix or comply with law.
Businesses using Vlix
Barbers, stylists, shops, salons, and staff members using Vlix are responsible for the client information they add, import, message, or manage through the platform. They must have the right permissions and consents required for their use of client data. If a business imports contacts, client lists, or phone numbers, that business is responsible for having permission to use and message those contacts.
Legal and safety disclosures
We may disclose information if required by law, court order, carrier or payment network rules, platform policies, fraud prevention needs, security investigations, or to protect the rights, safety, and property of Vlix, our users, clients, and the public.
Data retention
We keep information for as long as needed to provide Vlix, maintain business records, resolve disputes, prevent fraud or abuse, comply with legal, tax, payment, carrier, and accounting obligations, and enforce our agreements. Some records may remain in backups, audit logs, payment records, or security logs for a limited period after deletion from active systems.
Data security
We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee perfect security, so users should protect their login credentials and notify us if they believe their account has been compromised.
Your choices
You may update account information in the app, request support with access or deletion, unsubscribe from optional emails where available, and opt out of SMS by replying STOP. For SMS help, reply HELP.
Children
Vlix is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy as Vlix changes. The updated date above shows when the latest version became effective.
Contact
Questions about this Privacy Policy can be sent to support@vlixbooking.com.